HP Smart Cannot connect to scanner (2024)

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HP Smart Cannot connect to scanner

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HP Smart Cannot connect to scanner (3)

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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

HP Smart Cannot connect to scanner (4)

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HP Smart Cannot connect to scanner (5)

staber13

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‎06-18-202407:06 AM - edited ‎06-18-202407:11 AM

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Product: HP LaserJet Pro MFP M148fdw

Both my printer (HP LaserJet Pro MFP M148fdw) and my coworker's computer (HP LaserJet Pro mfp m227fdw) display the below error message when trying to scan using HP Smart. I have downloaded all the updated drivers for both our printers, and have checked for Windows updates as well and nothing has fixed this. I have tried uninstalling and re-installing the printers, resetting the printers by unplugging them for over a minute before plugging them back into the wall, repairing the app, uninstalling and re-installing the app, tried using Windows troubleshooting (no issues found), and used HP Diagnose & Fix (no issues found). The printers are set up for USB printing, and everything was working fine until yesterday. I have also tried plugging the USB cable into a different port with no luck. It doesn't appear to be a printer or cable issue, I have no issues printing and copying. I have temporarily downloaded Windows Scan to use as a workaround for the time being which has no issues scanning, but I'd rather use the HP Smart app because it provides better options when saving the document than Windows Scan.

HP Smart Cannot connect to scanner (7)

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  • LaserJet printer
  • Scan Issue
  • Windows 11

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HP Smart Cannot connect to scanner (8)

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HP Smart Cannot connect to scanner (9)

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