aetna interview questions (2024)

Ace Your Aetna Interview The Top 15 Questions You Should Prepare For

Landing an interview at Aetna, one of the largest health insurance providers in the US, is a great opportunity to jumpstart your career. However, the interview process can be daunting if you don’t properly prepare. In this article, I’ll walk through the 15 most common Aetna interview questions with example answers to help you stand out and land the job.

  1. Why do you want to work at Aetna?

When answering emphasize your interest in their mission of providing affordable healthcare and insurance products. Mention being excited by their focus on innovation use of technology, and corporate social responsibility initiatives. You can talk about how their values align with your own and you want to contribute your skills to help them continue improving healthcare.

  1. What can you bring to Aetna that someone else can’t?

Highlight your unique experiences, skills, work style and personality traits that make you a great culture fit. Give specific examples of achievements that differentiate you, like spearheading a successful project utilizing skills like collaboration, strategic thinking, and attention to detail. Emphasize how you will utilize these strengths to benefit Aetna if hired.

  1. Why do you want to leave your current job?

Focus this answer on positive reasons like seeking new challenges and opportunities to grow rather than negativity about your current job. You can mention looking for a more innovative environment, greater work-life balance, better career development strengths alignment, or a position with more responsibility. Keep it forward-looking and excited about Aetna.

  1. Tell me about a time you exceeded expectations on a project or initiative.

Use the STAR method – explain the Situation, Task at hand, Actions you took, and successful Result achieved. Choose an example that showcases skills like project management, problem-solving, teamwork, leadership, communication, and perseverance. Quantify your results and impact.

  1. How do you handle a difficult customer or client?

Show you remain calm under pressure. Explain you actively listen and empathize with their concerns, apologize for the inconvenience, and take ownership of resolving the issue. Provide an example of turning an angry customer into a satisfied one with your politeness, patience, and solution-focused mindset.

  1. What are your strengths and weaknesses?

Share 1-2 strong strengths aligned with skills the role requires, like attention to detail, adaptability, work ethic, and organization. Give specific examples of applying these strengths effectively in past jobs. For weaknesses, mention areas you’ve improved on, like public speaking or becoming more concise, and ongoing development.

  1. Where do you see yourself in 5 years?

Show you are focused on growing your skills and advancing your career at Aetna. Express interest in taking on more responsibility over time and developing expertise in your role. Mention aspirations that align with Aetna’s business goals like taking on a management or senior position, starting innovative projects, and becoming an expert in your department.

  1. How do you respond to pressure or stressful situations?

Share that you remain calm under pressure. Explain techniques you use like taking a moment to assess the situation, determining priorities and next steps, focusing energy on solutions rather than stress, and asking others for support if needed. Provide an example of overcoming a high pressure situation successfully.

  1. Why do you want to work in health insurance?

Show your passion for the industry by mentioning your interest in healthcare, desire to help people access affordable care and insurance, and wanting to utilize your skills to drive innovation at insurance providers. Share why you find the field personally fulfilling and how you can apply your background to advance Aetna’s mission.

  1. What do you know about Aetna and our products/services?

Do your research beforehand so you can speak knowledgeably about Aetna’s history, values, business areas, products/services, financial performance, culture, and strategic goals. Mention growth drivers and new initiatives like digital innovation and their mergers and acquisitions. Demonstrate you understand the business well.

  1. How do you stay motivated when tasks become monotonous?

Share that you actively track your own progress and set milestones and mini-goals to maintain momentum. Explain how you focus on the end outcome and making gradual progress every day. Give examples of techniques like job rotation, collaboration, taking breaks, learning new things, and remembering your “why”.

  1. Tell me about a time you managed numerous responsibilities. How did you handle that?

Use the STAR method to describe a situation where you successfully juggled multiple complex projects with tight deadlines. Share techniques like planning, focused effort, task prioritization, time management, delegation, and communication that helped you deliver exceptional results in all areas. Emphasize output and efficiency.

  1. Describe a time you had a conflict at work. How was it resolved?

Share a specific example where you had a disagreement with a coworker or manager. Explain how you remained calm, actively listened to their perspective, found common ground, and collaboratively brainstormed solutions. Highlight the positive outcome and how focusing on understanding rather

See what people said about the interview process at Aetna, a CVS Health Company. Super prompt- Recruiter made contact initial phone screen confirmation of minimum job requirements and salary expectations. Within the Same; request interview availability 5 business days. Interviewe… Easy straight to the point.

If you want to ace your upcoming interview, practice with our topical-based interview question sets. Practice 35 Aetna Interview Questions. Written by professional interviewers with 58 answer examples and 26 community answer examples.

Our FAQs have answers to some of the most commonly asked questions about our medical and dental plans. Member Services To speak with a representative, call us at 1-877-459-6604. Aetna member website goes where you go!

Phone screen within 48 hours, job interview the next week due to holiday. Interview was 30 mins, extremely comfortable, I did not feel pressured at all. I practiced answers before hand and ran through them a couple times. My actual interview was a video chat. Why Aetna? Why are you seeking a new job?

aetna interview questions (2024)
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